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PAYF Settings

PAYF (Payment Failed) Settings allow you to configure the message displayed to users whose payment has failed or is pending.

Setting​

PAYF Status Text​

The message displayed to users who have a PAYF (Payment Failed) status in Keap.

ValuesHTML text
DefaultNone

Purpose​

When a member's payment fails or their subscription lapses, they may still be logged in but should not have access to premium content. The PAYF status text allows you to:

  • Inform the user about their payment status
  • Provide instructions for updating payment information
  • Include links to payment update pages
  • Display contact information for support

Example Content​

HTML
<div class="payf-notice">
  <h3>Payment Required</h3>
  <p>Your payment could not be processed. Please update your payment information to continue accessing your membership content.</p>
  <p><a href="/update-payment">Update Payment Information</a></p>
  <p>If you need assistance, please <a href="/contact">contact support</a>.</p>
</div>

Best Practices​

  • Be clear but not alarming
  • Provide a direct link to update payment
  • Include support contact information
  • Consider offering a grace period notification
  • Test the message display on different pages