Please read before submitting a ticket

If you have questions or concerns, or even if you feel you need to confirm something, contact us any time. Since 2009, we’ve seen most issues and probably have a quick and easy way to help you out.

Before submitting a ticket, please ensure that you are up to date with both WordPress and iMember360 updates.

To speed up our response, we’ll usually need to know the following things:

  • A description of the issue, as detailed as you can provided it.
  • Site URL and page where the issue can be observed.
  • WP admin login credentials, if the issue involves WordPress.
  • Login credentials for an affected user with which we can test the issue you’re experiencing.
  • If the issue involves your Infusionsoft setup, please invite us to the affected Infusionsoft application as “Partner”, so as not to take up one of your user licenses.